Frequently Asked Questions
Everything you need to know about shopping with Alex Mill.
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 7 business days within the continental United States. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of purchase. Please note that items marked as final sale cannot be returned or exchanged.
How do I care for my Alex Mill garments?
Each product page includes specific care instructions. Generally, we recommend washing in cold water and hanging to dry to maintain the integrity of the fabrics and prevent shrinkage.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Shop Pay Installments.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our customer support team within one hour of placing your order, and we will do our best to assist you.